bom29 Platform Privacy Notice for Account and Payment Data

This page describes what we collect when you use bom29 and how we keep that data protected … We also use this notice to explain our handling of account, payment, verification, sportsbook, live dealer, slot, and esports data. We note that Bank Indonesia has reported wide QRIS adoption across merchants and service channels, so our payment records must be clear for e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking flows.

We operate bom29 as an online gaming and sportsbook service available only where applicable local law permits. Our privacy work covers football market pages for Liga 1Piala Indonesia, Piala AFFChampions League, and World Cup tournaments, plus badminton, MotoGP, live-dealer tables, slots, and esports markets for Mobile Legends, Free Fire, and PUBG Mobile.

We write this policy in practical terms. We explain what we receive, why we use it, which processors may support us, how cookies work, and how you can contact us about your data on bom29.

Details

Our bom29 data collection

We collect account data when you register, log in, pass verification, update profile details, ask support questions, or request a withdrawal review. We may collect your name, email address, phone number, date of birth where required by our checks, username, password hash, device identifiers, IP address, login time, location signals, and support ticket content.

We collect payment data when you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We record transaction reference, amount, time, status, payment channel, account holder match result, and fraud-screening signals. We do not ask you to send card passwords, banking passwords, wallet PINs, or one-time codes to our support team.

We collect product activity data when you browse football schedules, review odds context, follow live-score-adjacent information, or open tournament pages for Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and World Cup coverage. We also collect activity records for blackjack, roulette, baccarat, Dragon Tiger, multi-camera live studios, Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Mobile Legends, Free Fire, and PUBG Mobile markets.

Info: We keep account and payment review notes separate from public content. Our service remains available only where applicable local law permits.

How we use data at bom29

We use your data to create and protect your bom29 account, confirm access eligibility, process deposits, review withdrawals, reconcile wallet balances, answer support requests, monitor technical errors, and apply security controls. We use activity records to show relevant account history, maintain sportsbook settlement logs, support tournament calendars, and investigate disputed transactions.

We use football-related records to keep market history consistent across Liga 1, Piala Indonesia, Piala AFF, Champions League, and World Cup tournament pages. We use similar records for badminton, MotoGP, live dealer, slot, and esports sections, so our account statements and support checks match the session you ask about.

We may use aggregated data to understand service load by region, payment route, and product section. We may review general access patterns from JakartaSurabayaBandung, Medan, and other supported traffic areas, but we do not treat those city references as permission to access bom29 where local law does not permit the service.

Processors and service support

We work with processors that help us run hosting, security monitoring, identity checks, payment routing, analytics, fraud review, email delivery, live chat, and customer support records. We require those processors to handle data only for the work they perform for us. We may share limited data with wallet and bank channels when you use mobile bankinglocal paymentonline paymente-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.

Our servers may sit outside your jurisdiction, and our processors may access data from other locations for maintenance, security, or payment review. We use contractual controls, access limits, logging, and retention rules to reduce unnecessary exposure. We may disclose information when required by valid legal process, regulator request, fraud investigation, payment dispute, or security incident response.

We limit internal access to teams that need the data for account, payment, support, security, or work.
We use encryption in transit, password hashing, access logs, and review controls for sensitive systems.
We keep transaction and verification records for the period needed for legal, payment, audit, and dispute purposes.
We remove or anonymise data when retention is no longer needed, unless a lawful hold applies.

Cookies and device signals

We use cookies and similar tools to keep you logged in, remember basic preferences, protect sessions, measure page performance, and detect unusual account access. We may use cookies when you move between football coverage, live dealer tables, slot pages, esports markets, wallet pages, and help pages on bom29.

We separate necessary cookies from optional measurement tools where our interface supports that choice. We may still need security cookies to prevent account takeover, bot traffic, and repeated failed login attempts. We may store device type, browser type, language setting, time zone, and approximate network location as part of those controls.

Policy

Your rights on bom29

We provide ways for you to ask about the personal data linked to your bom29 account. We may ask you to verify your identity before we respond, because account records include payment references, withdrawal notes, verification status, and product activity. We may refuse or narrow a request when we must protect another person, meet legal duties, preserve security logs, or keep records required for payment disputes.

We support requests to access, correct, update, or delete eligible data. We also support questions about processing purpose, processor categories, cookie use, and retention periods. We may keep some records after account closure where payment law, fraud prevention, audit rules, or dispute handling requires storage.

We ask you to contact support from your registered email or verified account session.
We ask you to describe the data request clearly, including payment channel or match date if relevant.
We review identity, account status, jurisdiction rules, and any open withdrawal or dispute record.
We reply through the support channel linked to your bom29 account.

Our contact and update practice

We handle privacy questions through our customer support channel and account help flow. We recommend including your username, registered email, payment method reference, and short issue summary. We do not ask for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet passwords.

We may update this notice when our service, payment routes, verification process, sportsbook coverage, live dealer operations, slot catalogue, esports markets, or legal duties change. We will post the revised version on bom29 and apply the effective date shown with the policy in our template.

We keep this privacy policy focused on clear handling rules. Our commitment is to collect only what we need for account operation, payment processing, security, support, and lawful record keeping. Our service remains jurisdiction-restricted and available only where applicable law permits.